Policyholders

Welcome Policyholders

Payments and Customer Service

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Policyholder Center

Managing Your Policy Has Never Been Easier!

  • View policy details
  • Access agent information
  • Make a payment
  • View billing and payment details
  • View open claim status
Policyholder Center on laptop and phone

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Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.

Submit a Claim

Submit a Flood Claim

For additional resources, FEMA documentation, and to submit a flood claim, visit National Flood Services. Learn more about the flood claims process here.

File Now

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Check Claim Status Log into your policyholder account to track claim status.

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

How to Submit a Flood Claim Learn how to properly submit a flood claim and what to expect throughout the process.

Plan & Prepare

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How to Prevent Water Damage in Your Home

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Save Money All Around the House

These tips will help save money and increase your home’s efficiency. Help your home run more smoot...

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Read More About Prepare for a Storm

Prepare for a Storm

Whether it’s a Tropical Storm or Category 5, preparing for a storm is imperative for the safety of...

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