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Policy Payments Made Simple

If your policy number starts with the prefix LHW, LDW, LHX, and LDX, make a payment over the phone or by mail.

To make a credit card payment over the phone, contact our Customer Service Team at (888) 993-3742.

You can also contact your agent or mail your payment to the address below. 

Standard Payment Mailing Address:

Family Security Insurance Company
P.O. Box 9155-B
Marlborough, MA 01752-9155


Overnight Payment Mailing Address:

Family Security Insurance Company
325 Donald Lynch Blvd
Suite 115
Marlborough, MA 01752


Claims Support


Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888-256-3378).

Submit a Claim

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Duties After a Loss
Learn more about your duties after a loss.

Claims FAQs
Have questions? Read our FAQs.

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