Payments
Save time and energy by paying online. Your sensitive information is safe with us. You'll be directed to the customer payment portal to make your secure payment.
Make a PaymentStandard Payment Mailing Addresses:
UPC Insurance
P.O. Box 31588
Tampa, FL 33631-3588
Family Security Insurance Company
P.O. Box 31393
Suite 100
Tampa, FL 33631-3393
Overnight Payment Mailing Addresses:
UPC Insurance
Attn: Accounting Department
4830 W Kennedy Blvd, Suite 900
Tampa, FL 33609
Family Security Insurance Company
Attn: Accounting Department
4830 W Kennedy Blvd, Suite 900
Tampa, FL 33609
Customer Service
If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (800) 295-8016.
Policy Documents
To view or download your policy documents, visit our policyholder portal or contact your agent.
Policyholder PortalClaims Support
Submit a Claim
Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.
Submit a ClaimExisting Claim Inquiry
If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).
Existing Claim InquiryClaims Resources
Check Claim Status Log into your policyholder account to track claim status.
Duties After a Loss Learn more about your duties after a loss.
Claims FAQs Have questions? Read our FAQs.
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Read MoreChoose Another State
Use the drop-down menu to make a payment for a different state.