Payments

Save time and energy by paying online. Your sensitive information is safe with us. You'll be directed to the customer payment portal to make your secure payment.

Make a Payment

Standard Payment Mailing Addresses:

UPC Insurance
P.O. Box 31588
Tampa, FL 33631-3588

Family Security Insurance Company
P.O. Box 31393
Suite 100
Tampa, FL 33631-3393

Overnight Payment Mailing Addresses:
UPC Insurance
Attn: Accounting Department
4830 W Kennedy Blvd, Suite 900
Tampa, FL 33609

Family Security Insurance Company
Attn: Accounting Department
4830 W Kennedy Blvd, Suite 900
Tampa, FL 33609

Customer Service

If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (800) 295-8016.

Home Self-Inspection Customer Service
Call: (866) 515-4428
Email: cec@upcinsurance.com

Policy Documents

To view or download your policy documents, visit our policyholder portal or contact your agent.

Policyholder Portal

Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.

Submit a Claim

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Check Claim Status Log into your policyholder account to track claim status.

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

Plan & Prepare

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Use the drop-down menu to make a payment for a different state.