Payments
To make a payment, contact your agent or mail your payment to the address below.
Standard Payment Mailing Address:
UPC Insurance / Family Security Insurance Company
P.O. Box 30125
Tampa, FL 33630-3125
Overnight Payment Mailing Address:
UPC Insurance Lockbox #376
4700 140th Ave. N., Suite 106
Clearwater, FL 33762
Customer Service
If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (877) 596-1872 between the hours of 8am-5pm Hawaii Standard Time.
Policy Documents
To view or obtain your policy documents, please contact your agent or call Customer Service at (877) 596-1872.
Claims Support
Submit a Claim
Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.
Submit a ClaimExisting Claim Inquiry
If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).
Existing Claim InquiryClaims Resources
Check Claim Status Log into your policyholder account to track claim status.
Duties After a Loss Learn more about your duties after a loss.
Claims FAQs Have questions? Read our FAQs.
How to Submit a Flood Claim Learn how to properly submit a flood claim and what to expect throughout the process.
Plan & Prepare
How to Prevent Water Damage in Your Home
Water is your home’s worst enemy. Water damage is one of the largest preventable claims that affec...
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Save Money All Around the House
These tips will help save money and increase your home’s efficiency. Help your home run more smoot...
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Prepare for a Storm
Whether it’s a Tropical Storm or Category 5, preparing for a storm is imperative for the safety of...
Read MoreChoose Another State
Use the drop-down menu to make a payment for a different state.