Payments

To make a payment, contact your agent or mail your payment to the address below.

Standard Payment Mailing Address:
UPC Insurance / Family Security Insurance Company
P.O. Box 30125
Tampa, FL 33630-3125 

Overnight Payment Mailing Address:
UPC Insurance Lockbox #376
4700 140th Ave. N., Suite 106
Clearwater, FL 33762 

Customer Service

If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (877) 596-1872 between the hours of 8am-5pm Hawaii Standard Time.

Policy Documents

To view or obtain your policy documents, please contact your agent or call Customer Service at (877) 596-1872.

Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.

Submit a Claim

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Check Claim Status Log into your policyholder account to track claim status.

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

Plan & Prepare

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Choose Another State

Use the drop-down menu to make a payment for a different state.