To make a payment, contact your agent or mail your payment to the address below.

Standard Payment Mailing Address:
UPC Insurance / Family Security Insurance Company
P.O. Box 30125
Tampa, FL 33630-3125 

Overnight Payment Mailing Address:
UPC Insurance Lockbox #376
4700 140th Ave. N., Suite 106
Clearwater, FL 33762 

Customer Service

If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (877) 596-1872 between the hours of 8am-5pm Hawaii Standard Time.

Policy Documents

To view or obtain your policy documents, please contact your agent or call Customer Service at (877) 596-1872.

Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888-256-3378).

Submit a Claim

Submit a Flood Claim

For additional resources, FEMA documentation, and to submit a flood claim, visit National Flood Services. Learn more about the flood claims process here.

File Now

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Check Claim Status Log into your policyholder account to track claim status.

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

How to Submit a Flood Claim Learn how to properly submit a flood claim and what to expect throughout the process.

Plan & Prepare

Read More About How to Prevent Water Damage in Your Home

How to Prevent Water Damage in Your Home

Water is your home’s worst enemy. Water damage is one of the largest preventable claims that affec...

Read More
Read More About Save Money All Around the House

Save Money All Around the House

These tips will help save money and increase your home’s efficiency. Help your home run more smoot...

Read More
Read More About Prepare for a Storm

Prepare for a Storm

Whether it’s a Tropical Storm or Category 5, preparing for a storm is imperative for the safety of...

Read More

Choose Another State

Use the drop-down menu to make a payment for a different state.