If your policy number starts with the prefix LHW, LDW, LHX, and LDX, contact your agent to make a payment or pay by mail.

Standard Payment Mailing Address:
Family Security Insurance Company
P.O. Box 9155-B
Marlborough, MA 01752-9155 

Overnight Payment Mailing Address:
Family Security Insurance Company
325 Donald Lynch Blvd
Suite 115
Marlborough, MA 01752 

Customer Service

If you have comments regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (800) 295-8016.

Policy Documents

To view or obtain your policy documents, please contact your agent or call Customer Service at (800) 295-8016.

Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888) 256-3378.

Submit a Claim

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

Plan & Prepare

Get ready for whatever comes your way. Our tools and resources can help mitigate hazards and give you peace of mind.

Get Prepared

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Use the drop-down menu to make a payment for a different state.