Payments

If your policy number starts with letters (e.g. UTH 1234567 00), click the link below to make a convenient online payment.

Make a Payment

Pay by Mail

Standard Payment Mailing Address:
UPC Insurance (box 379)
P.O. Box 31069
Tampa, FL 33631-3609

Overnight Payment Mailing Address:
 UPC Insurance
Attn: Payment Processing Unit
4700 140 Ave North Suite 106
Clearwater, FL 33762

Family Security Insurance Company
Attn: Payment Processing Unit
4700 140 Ave North Suite 106
Clearwater, FL 33762

Customer Service

If you have questions regarding your payment, policy, or would like to pay over the phone, please contact Customer Service at (800) 295-8016.

Home Self-Inspection Customer Service
Call: (866) 515-4428
Email: cec@upcinsurance.com

Policy Documents

To view or obtain your policy documents, please contact your agent or call Customer Service at (800) 295-8016.

Claims Support

Submit a Claim

Easily file your claim with our two-step claim submission tool. You will be able to submit detailed photos and videos with your claim. Or call 1-888-CLM-DEPT (888-256-3378).

Submit a Claim

Submit a Flood Claim

For additional resources, FEMA documentation, and to submit a flood claim, visit National Flood Services. Learn more about the flood claims process here.

File Now

Existing Claim Inquiry

If you have questions about your existing claim, contact your Claims Adjuster, submit your request online, or call 1-888-CLM-DEPT (888-256-3378).

Existing Claim Inquiry

Claims Resources

Check Claim Status Log into your policyholder account to track your claim status.

Claims Repair Network Take advantage of UPC's partnership with Sedgwick to find an expert contractor for your repairs.

Duties After a Loss Learn more about your duties after a loss.

Claims FAQs Have questions? Read our FAQs.

Plan & Prepare

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Choose Another State

Use the drop-down menu to make a payment for a different state.